The Health And Safety Of Our Clients, Volunteers And Staff Is Our Primary Concern.

A Message from the Executive Director, Judy Nairn:

Providing Comfort, Care and Support to those in our community who are experiencing an end of life journey, has been the work of Hospice of Waterloo Region for over 25 years. During these challenging times it is even more important that we find ways to reach out to those who are isolated in their journey.

Recognizing how important it is to play our part in making the rate of transmission of COVID-19 as slow as possible, Hospice of Waterloo Region is now implementing modified services to maintain the health and safety of our clients, volunteers and staff. It is with an abundance of caution that we take these steps and we appreciate your understanding.

If you would like to inquire about receiving Hospice of Waterloo Region services, please email or telephone 519-743-4114 and leave a message. Staff will reply to messages within 1-2 business days.


Canadian Virtual Hospice — If you would like further supports for hospice palliative care, please check Canadian Virtual Hospice for information and virtual supports.

Advance Care Planning — The fear and uncertainty we are all feeling related to COVID-19 is understandable and no doubt raises questions in your mind about your own health care or that of those closest to you. 

Resiliency – The definition of resiliency is a capacity to recover quickly from difficulties. And we know that mindfulness, relaxation and meditation can be tools that foster resiliency. There are many different web pages that can be helpful, this is one we can recommend – click here.

Legacy – Legacy activities have been shown to be effective across age groups to positively impact the emotional and social health of the patient and to strengthen bonds and relationships. The products of legacy activities, whether memories or physical objects, become totems that can be helpful to support coping throughout illness, grief and bereavement. Hospice of Waterloo Region has a number of legacy activities for children, families and individuals.

Grief, Dying and Death During a Pandemic — This resource created by the Psychosocial and Spiritual Supports Working Group of the Region of Waterloo provides support to those dealing with grief and death. It includes four sections: why we feel grief, when someone you care about is dying, after someone you care about has died, and resources. This resource will evolve as new information becomes available, so please revisit this resource regularly – click here.

Our Services

Staff are working remotely and are staying connected to clients, volunteers and community partners.

Volunteer and client programs are being modified to address current circumstances and reduce face to face interactions.

  • Volunteer One to One Visiting, Day Programs, and Bereavement Walking Group clients will be supported by volunteers and staff through telephone visiting.
  • Complementary Therapies, Hair Salon Services, Support Groups, Vigiling Services, and volunteer supports to Long Term Care and Residential Hospices are being suspended until further notice.
  • Limited Transportation services are available for existing clients as required.
  • Counselling services will be available to existing clients through telephone support.

In addition, organizational events such as our community workshops and fundraising activities are being postponed, and further updates will be provided here on the website and on social media (@hospicewaterloo) as rescheduling information becomes available.

For the most current information on the COVID19 situation in Ontario, please check here.

A Special Thank You From Our Executive Director

During National Hospice Palliative Care Week, we at Hospice of Waterloo Region would like to express our thanks to our health care system colleagues.

In the days before COVID-19, people said thank you in many different ways. Often it was with a card or flowers. Sometimes it was with a gift or even just a personal visit. And the thank you was recognition for someone doing something unexpected or helping in a special way.

In the time of COVID we watch caravans of cars drive by health care facilities honking horns and holding signs. And we listen to church bells and banging pots every night at 7:30 or watch various community members delivering food to hospital staff. All of these are the community’s expression of thanks to health care workers for the work they do every day to support patients who are ill with the virus.

Now, during National Hospice Palliative Care Week, we at Hospice of Waterloo Region would like to express our thanks to our health care system colleagues. We would like to thank you not only for the work you are doing every day during this time of crisis but especially for how you are doing this work.

We know that your professional standards ensure every patient receives excellent care but we continuously hear amazing examples of how you stay at the bedside of someone at end of your shift, just because they need a listening ear. And we hear about helping an elderly patient to the window where they can share a few minutes with family outside. And we are told about how a compassionate health care worker held a phone to the ear of a patient so they could be comforted by words of caring from a loved one.

These amazing acts of compassion are demonstrations of a palliative approach to care. They are also why thanks are so important right now.

Thank you for caring. Thank you for going above and beyond. Thank you for being an outstanding example of our hospice palliative care foundational philosophy – You matter because you are you, and you matter to the end of your life.

Judy Nairn, Executive Director

Thank you for understanding and being sensitive to the reality that we all must work together to prevent the spread of COVID-19.

For more details on COVID-19, visit Region of Waterloo Public Health.

The Ontario Ministry of Health provides a COVID-19 self-assessment tool to check your symptoms and how to get help.

Please check back regularly for updates.

Learn More About Hospice Programs

Do you have questions about Hospice of Waterloo, our programs and services, or the hospice experience? Please contact us, we’d be happy to talk to you.

Call Us Today At 519.743.4114

Share This